User Interviews (acquired by UserTesting) · New York, NY
Senior Product Designer · Designing research automation at scale · May 2022 – Present
- End-to-end product ownership: Led design of 10+ cross-platform workflows, boosting yearly completed research sessions by 155% (160K to 409K) and supporting ARR growth of 51% ($14M to $21.2M).
- Scalable design systems leadership: Built and scaled Synthesis, a unified design system of 100+ reusable components, accelerating release velocity by 25%, reducing design-to-development friction, and creating consistency across 5+ product squads.
- Product accessibility: Led end-to-end VPAT audit across 100+ flows, establishing usability and accessibility baselines to guide AI feature implementation and improve user experience.
- Agentic research platform: Designed and built Signal, an agentic research platform enabling product managers to trigger automated workflows from aggregated research feedback, with an always-on research agent continuously monitoring research trends, company sentiment, and key feature signals.
- Design engineering: Leaning into a design engineering role backed by a strong systems design background and the ability to turn ideas directly into working code, shipping ~5 pull requests a week to the codebase of our 0-1 flagship product.
- Product copywriting: Own the product copy across my design work, writing and refining in-product content so complex, multi-step workflows read clearly without added documentation.
- Cross-functional product strategy: Partnered with Product, Engineering, and GTM teams to align roadmap with enterprise customer needs, translating insights into shipped features that directly supported ARR growth and enterprise account expansion by 15%.